I live out of state and had to have my truck towed to a collision center for repairs. There was so much damage, I wasn't sure if it was worth it to repair. I had it towed to Luther Collision and talked with Rachel about assessing the damage for repairs. She was very helpful and easy to work with and very honest. She gave me several options to help decrease the cost of repairs, but it would still be more than the truck was worth. She gave me several days to make my decision with no pressure and she assured me that she was here to support me as her customer with whatever I decided to do. I made the decision to junk the truck and gave them her contact info and she worked with them to haul off the truck. She was a gem and I'm very grateful for her support. Luther Collision didn't charge me a cent for all the effort they took to get my truck running and assess the damages. They are professional, honest, and family oriented folks. Thank you to the people at Luther's for all you do. 100% satisfied customer.
There simply the best all the staff and auto body workers are the best . these guys know there stuff my favorite employee there was jeff He made sure everything went smooth and efficient and most of all satisfying.
Luther collision in Plymouth was absolutely phenomenal service Rachel was great there is not one bad thing I could say about her she went above and beyond what she should have and I would highly recommend her for any of your auto needs understanding it’s far out there but you will be satisfied with what you get done and she will take great care of you thank you so much Rachel
The glass repair so far is fine everything went well and they handled the repair professionally. My only comment on the experience is the waiting room location was very sparse and loud, not comfortable like the Brooklyn Park location. I was told that since covid pandemic they had to remove all the convinces like coffee, cookies and water. If I would have know that I would have made arrangements to get picked up during my 2 hour wait and gone for breakfast somewhere.
A few months ago we brought my 2017 Mustang in to have the hood replaced with a new hood and painted because we could see that the paint was corroding up by the windshield. Apple Ford said they didn't think Ford would cover the warranty because the fender had been previously painted,which has nothing to do with the corroding hood. We then took our vehicle to Luther Auto in Plymouth to have them look at it and give us an estimate. My daughter, Sara Miller, works there and we are so happy she insisted we come and talk to them. We worked with Rachel, Mike and Adam. They were awesome and very honest with us. They found more corrosion all around the hood and explained to us why it was happening and that Ford should be repairing it for us under warranty. We then contacted our salesmen, Nick Davis at Cornerstone Auto in Elk River where we purchased our Mustang from last year. He talked with his manager and asked us to bring in the vehicle for them to look at. We worked with Bernie in the service dept, who proceeded to tell us that he would take pictures and have Ford look at them and let us know what Ford would do. He went to go get the camera and came back stating he did not need to take any pictures. Ford already knew about the corrosion problem and would order a new hood and paint it all under warranty. He stated they were having the same problem with the Ford Explorers. We brought the car in last week and we were given a rental for free. Picked up the car just this past Monday, and Cornerstone Body did a great job with our hood. I would recommend Luther Auto and Cornerstone to everyone for there great service.
All of the above. First having gone to a different place prior with a very unpleasant experience. I was very pleased to have been greeted so nicely on the phone. Anna was very kind and helpful each and every time I called and answered all my questions. My husband met Jeff and told me that he was courteous, professional and he assisted my spouse when came for the consult. Mike was very nice to work with during this process. He answered all my questions and assisted me when picking up my car.I was very pleased and thankful that my car not only had been fixed to my satisfaction. But also cleaned inside. Put a huge smile on my face to get my Pepe (my car) back so clean.I also want to give a shout out to Enterprise. They were so quick to respond and attentive to my needs while my car was being repaired. Thank you and I will recommend you to everyone.
Over the holidays, an inattentive driver rear-ended my (6-mo old) Honda Accord Hybrid. I took it to Luther Collision & Glass in Plymouth, and I had a lot of concerns. There was a gap between the fender and the trunk lid that had never been there, the tail light was pushed in and up, the bumper cover and the bumper applique I paid to have applied were destroyed, and the low, inner tail light had all kinds of rub marks from the other guy's bumper scraping up against it . I didn't really mention any of these concerns, just had the vehicle estimated, then brought it in for repairs. Luther coordinated with the other guy's insurance and Enterprise Car Rental, the process was a seamless pickup from their location to having me in a rental car and on my way.When I picked up my car, everything was perfect. All of my concerns had been addressed, even the concerns I hadn't verbalized. They even cleaned the interior of my car, which I certainly hadn't expected, but appreciate.Every interaction I've had with a Luther branded business, it has been respectful and professional. That's why I keep going back to Luther when my car needs work done, or when it's time to purchase a new car.
Return customer and very pleased with their work and turn around time. Understandably it took a number of weeks to get an appointment but once scheduled it was pretty quick. They are a 5-star company yet this visit is a 3-star due to the picture below. I was told it would be an extra day because the car got dusty and dirty from the shop. They were going to get it all clean and this is what I got. Why they needed to access the spare tire for a bumper repair and not clean the car has left me stumped. I will be back but will be inspecting the car before I leave and insist in a thorough cleaning.
From minor scratches to major repairs, our factory-certified repair technicians are experts at restoring your vehicle to showroom ready condition. Our strong manufacturer affiliation affords you the peace-of-mind that only certified professionals will repair your vehicle.
Each and every Luther Collision & Glass repair is backed by a written, limited-lifetime warranty for as long as you own the vehicle.